Application Support Analyst
Job Type: Full-Time * permanent position
Salary: up to £48k p/a (doe) + benefits
Our client is a leading player in the aviation industry, dedicated to delivering solutions to enhance the safety, efficiency, and overall experience of air travel. We are seeking a talented and motivated Application Support Analyst to join their dynamic team and contribute to the success of our aviation software applications.
As an Application Support Analyst, you will play a crucial role in ensuring the smooth operation of our aviation software applications. You will collaborate with various teams to provide technical support, troubleshoot issues, and contribute to the continuous improvement of the systems. If you have a passion for aviation and a strong technical background, we invite you to apply and help us shape the future of air travel.
As an Application Support Analyst, you will provide support to end-users of our aviation software applications.
Diagnose and resolve technical issues in a timely and efficient manner.
Collaborate with cross-functional teams to identify and implement solutions.
Document and maintain knowledge base articles for common issues.
Monitor application performance and proactively address any potential problems.
Assist in the testing and deployment of software updates and enhancements.
Participate in on-call rotations to provide support outside of regular business hours, if necessary.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience in application support as an Application Support Analyst or a similar technical role.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Familiarity with aviation industry standards and regulations is a plus.
Experience / skills:
Operating System: Windows Server
Languages: Working knowledge of SQL and any other scripting language.
Databases: MS SQL
Service Delivery: Strong understanding of ITIL management principles
Use of Office 365 toolset
Use of SQL Server Management Studio
Knowledge of Microsoft Azure
If you are passionate about aviation and possess the technical expertise to excel in this role, we encourage you to apply by sending your resume detailing your relevant experience and qualifications or simply get in touch with us for an informal chat.