Systems Engineer (ServiceDesk)
Temp to Perm position
£ 27,979 per annum + benefits
Permanent, Full-time, 37 Hours, 08:30 – 17:00/16:30 on Fridays – office based
The Systems Engineer role sits within the ServiceDesk team and supports the ServiceDesk Manager providing technical support in a educational environment.
You will be supporting a range of IT Services such as Windows Server, Windows 10, MacOS, Microsoft Teams, Mobile devices, BYOD, Office 365, Print Management, Active Directory and authentication services. The role must support and develop ServiceDesk processes and procedures in pursuit of delivering excellent customer service and support high quality digital resources and services as required by our strategic plans.
A ServiceDesk system is used to maintain calls and monitor assets, good Microsoft Office and data entry skills are required to ensure integrity of data.
You must have an excellent customer services presence and be able to communicate and work with a wide range of stakeholders (technical and non-technical).
The ideal Systems Engineer candidate will have:
Two or more years’ experience of providing IT Support.
Experience of resolving escalated technical tickets.
Excellent Microsoft Office skills.
Proven consistent customer service skills.
Experience of working in an IT ServiceDesk would be a bonus, but not essential.
The ideal Systems Engineer candidate will be able to demonstrate the following abilities:
Ability to communicate confidently at all levels both technical and non-technical with excellent written and spoken English.
Good attention to detail.
Organised with an ability to cope with multiple conflicting priorities
Why not get in touch for a chat or simply apply now and one of our consultants will be in touch with you, shortly.